Returns, Refunds & Warranty Policy

Hassle-Free 30-Day Return Policy

At www.astin.com.au, your satisfaction is our priority. If a product does not meet your expectations, we offer a hassle-free 30-day return policy, giving you peace of mind and time to assess your purchase.

Eligibility for Returns

To qualify for a return, the following conditions must be met:

• The item remains in the same condition as when it was delivered.
• The item is unused and in its original packaging.
• You provide a valid receipt or proof of purchase.
• Clearance items are not eligible for returns.

Initiating a Return

To start your return, simply follow these steps:

• Contact us at info@astin.com.au to request a return.
• Once approved, we will provide clear instructions on where and how to send your package. Items returned without prior authorisation will not be accepted.
• The buyer is responsible for return shipping costs to our warehouse. We do not charge any restocking fees for change-of-mind returns.

Damages and Issues

We take product quality seriously, but if issues arise, please:

• Inspect your order immediately upon delivery.
• Contact us promptly if you discover a defect, damage, or receive the incorrect item. This allows us to quickly assess the issue and arrange a replacement or refund.

Exceptions and Non-Returnable Items

The following items are not eligible for return:

• Custom products, including special orders and personalised items.
• Clearance items.
• Products classified as hazardous materials, flammable liquids, or gases.

If you’re unsure about the return eligibility of a specific item, contact us for clarification.

Sale Items and Gift Cards

All sale items and gift card purchases are considered final and cannot be returned or refunded.

Exchanges

If you would like to exchange a product, please:

• Initiate a return for the item you have.
• Once your return is approved, place a new order for the replacement item.

Money-Back Guarantee & Refunds

We offer a straightforward money-back guarantee. After receiving and inspecting your return, we will notify you of the refund status. If approved, your refund will be processed automatically to your original payment method. Processing times may vary based on your bank or payment provider, typically within 14 days.

Warranty Information – Easy Warranty Claims

At Astin, we stand behind the quality of every product we sell. All warranties are handled in accordance with Australian Consumer Law and processed locally in Australia.

• The minimum warranty period is 2 years from the date of purchase.
• Many manufacturers offer extended warranties. Please refer to the product documentation for specific warranty details.

How to Make a Warranty Claim

• Email us at info@astin.com.au with your original invoice and a brief description of the issue.
• We will assess your claim and provide clear instructions for the next steps. Our goal is to resolve warranty claims quickly and efficiently.

Faulty Products

• If your product is deemed faulty, you may be asked to return it for inspection.
• If confirmed faulty, you are entitled to a replacement product or a refund, in line with Australian Consumer Law.

For further assistance regarding returns, refunds, or warranty claims, contact our friendly support team at info@astin.com.au. Your satisfaction is our top priority, and we are committed to providing a smooth, worry-free shopping experience.