Help Centre & FAQs

Frequently Asked Questions

What types of products does Astin Emporium offer?

Astin Emporium specialises in high-quality sensor lighting solutions, including:

  • Outdoor sensor lights
  • Indoor sensor lights
  • Smart lighting systems
  • Home automation products
  • Motion detectors and accessories

Our products are designed to enhance security, energy efficiency, and convenience in residential and commercial settings.

How can I place an order?

Orders can be placed directly through our website: www.astin.com.au. Simply browse our products, add them to your cart, and proceed to checkout. We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay.

What are the shipping options and delivery times?

We offer nationwide delivery across Australia.

  • Shipping Costs: Calculated at checkout based on your location and order size.
  • Delivery Times:
    • Metropolitan Areas: 3–4 business days
    • Regional Areas: 7–10 business days
    • Remote Areas: Up to 14 business days

All orders are dispatched from our Sydney warehouse. Some items may be sourced from international warehouses; please allow additional time for these products.

Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email with your tracking number and courier details. For real-time updates, you can contact the courier directly using the provided tracking information.

What is your return and refund policy?

We offer a hassle-free 30-day return policy. To qualify for a return:

  • The item must be unused and in its original packaging.
  • You must provide a valid receipt or proof of purchase.
  • Clearance items are not eligible for returns.

To initiate a return, contact us at info@astin.com.au.

Do your products come with a warranty?

Yes, all our products come with a minimum 2-year warranty from the date of purchase. Some manufacturers offer extended warranties; please refer to the product documentation for specific details. Warranty claims are handled in accordance with Australian Consumer Law and processed locally in Australia.

How can I contact customer support?

You can reach our customer support team via:

  • Email: info@astin.com.au
  • Phone: 1300 92 15 38
  • Address: 8/9–11 Chaplin Dr, Lane Cove West, NSW 2066, Australia

Our support hours are Monday to Friday, 9:00 AM – 5:00 PM (AEST).

Do you offer trade accounts for professionals?

Yes, we support electricians, builders, and designers by offering exclusive trade pricing, priority service, and premium lighting solutions tailored to industry professionals. Opening a trade account gives you access to competitive discounts, streamlined ordering, and expert product support. Contact us for more information.

Where can I find more information about your products?

Detailed information about our products, including specifications and user guides, can be found on our website under each product listing. Additionally, our Inspiration section offers resources and articles to help you choose the right lighting solutions for your needs.